There are two ways that the product can come back to us.
i) Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in selected pincodes. If your address falls among the pincodes mentioned in this sheet: https://goo.gl/w5U7ob , then your address is applicable for a reverse pickup. In that case, a delivery person from our courier partner will come to your location to collect the shipment.
ii) Self-ship: In case your pin code is not present in the sheet referenced above, you will have to self-ship the product(s) back to us, to reach our Returns Department. The amount will be credited to your back account. The same is subject to your returns being inspected and quality checked on receipt in our warehouse
1201 Marathon Galaxy - 1, LBS Marg, Mulund West, Mumbai 400080
Once the product is picked up from your place by our courier partner, we will refund the amount in the form of store credit within 5 working days. This store credit can be used for any future purchases.
In case of a size related exchange, we will send the same design in the size as per customer requirement. Standard shipping policy will apply in such cases.
Few points to remember when returning:
Sale items (if applicable)
For exchange of any product brought during special sale offers, customer is eligible for exchange within 7 days of receiving the product. Also, the customer will have to bear shipping cost for the exchange which shall be Rs. 150/-
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
There is no such thing as a standard Indian Size! It's sad but true.
So what this means is that an "Indian 6" is neither European 36, nor 37 nor 38. An Indian 38 is not equivalent to a European 38. In order to get your size right, please make sure that you know either your Bata/US/UK/European size or measure your feet (we prefer this!) and map it according to the table below.
You may find one of your feet larger than the other. Don't worry - that's quite normal! Please use the larger size while making the selection
UK/ Bata Size
Foot Size (in CM)